The need for regulatory compliance is an increasingly significant driver in the implementation of workflow systems. In many industry sectors there is a requirement to comply with external agencies who examine adherence to operational rules. In addition, legislative changes such as the US's Sarbanes-Oxley Act (SOX), are forcing many organisations to invest in proving that their processes are sound. As an integrated part of the full ECM suite.

KnowledgeWorker® Workflow enables organisations to automate internal procedures from simple every day administrative processes such as annual leave requests through to business specific processes such as issue management and compliance, maintaining a complete audit of process and outcome. KnowledgeWorker® Workflow can eliminate time consuming and error-prone manual intervention, allowing employees to achieve more, in less time, with fewer mistakes, improving productivity and reducing costs.

An important part of KnowledgeWorker® workflow is the ability to easily integrate with other applications particularly those that may be involved in a specific workflow process such as Finance, HR, CRM and ERP solutions. Once the initial process planning is completed, the workflows for automating and managing these data processes are created via a ‘drag & drop’ workflow designer.

For each workflow instance KnowledgeWorker® maintains a complete audit trail of each stage. This information can be used to ensure accountability and to create reports, which calculate how long tasks take, so that ‘bottlenecks’ can be identified and fixed. Examples of how KnowledgeWorker BPM is being used are:

• Compliance management
• Drawings Management
• Requisitioning/Order Processing
• Recruitment and other HR processes
• Case Management
• Holiday Requests and Expense Claims
• Medical Enquiries and Drug Research
• Enquiry Management
• Document approvals and distribution
• Request for information process
• Annual Reviews/appraisals
• Help Desk enquiries
• Time sheets
• Health & Safety
• Document / Artwork approvals and distribution