As a Pharmaceutical company you may be finding it difficult to meet the increasing demands for medical advice requests, management of clinical trials data, or keeping track of the documentation required as part of the wholesale distribution licensing.

KnowledgeWorker Enterprise Content management (ECM) Solution is the easy way to store and organise your paperwork and electronic files digitally, it creates an infallible audit trail and can incorporate workflows to automatically route documents around your organisation. The sophisticated search engine ensures that information can easily be found, and you need never worry again about lost or misfiled documents. Imagine never again having to search for the following documents:

• data sheets.
• patient information leaflets.
• clinical trial results.
• research findings.
• manufacturers batch certificates.
• product licenses.
• import and export documentation.
• purchase orders, purchase invoices, delivery notes, etc.

KnowledgeWorker® has been implemented in several Pharmaceutical companies helping to manage the administration process for medical enquiries relating to their product range. KnowledgeWorker® logs, audits and processes all requests, assisting the medical information teams to efficiently formulate information and respond quickly to such requests. Key elements of the solutions for handling medical enquiries are:

• web based secure access.
• new queries logged & indexed.
• workflow routes enquiries to correct research group.
• research group has the capability to search the information repository.
• research team can match known information to the enquiry.
• automatic letter generation including known research, with standard template replies.
• full auditing of the call and response.
• reporting on level of queries, status, and departmental throughput.

Filing submissions is a time consuming, laborious task for industry and Regulators alike. The sheer size of each submission leads to costly time delays at every stage of the submission process. Using KnowledgeWorker for eCTD will speed your data through the approval process, saving you valuable resources and time.