KnowledgeWorker® provides powerful solutions to a range of problems faced by the retail sector. As a collaborative environment KnowledgeWorker® addresses a variety of management issues within a single framework. KnowledgeWorker® forms the glue that can bind an organisation together by communicating through one administration and process management tool.

Managing the timely flow of information between all the parties in a business is one of the greatest challenges facing the industry today. The retail environment invariably consists of a head office and a large number of remote locations/branches. The retail employees have a particular need for a collaborative environment to ensure that a whole range of business activities are managed efficiently including: stock transfers, branch communication, personnel and training management, through to general company communication.

KnowledgeWorker® provides an easy to use method of On-line information sharing including: new stock items, pricing, and brand communication such as merchandise displays ensuring that your branch employees spend more time customer facing.

Our clients in the retail sector have seen a significant reduction in administration.

Improved workflow and communications has reduced the administration burden for customer facing staff at the Jewellery retailer Beaverbrook’s. In fact, since they started using the KnowledgeWorker Enterprise Content Management software from Datum International it has been able to reduce administration by 50%. To read the full case study click here.