Datum International provides comprehensive support services to all its products and software updates. Services provided include:

Software Updates: Notification and provision of the latest product upgrades, documentation, maintenance releases and patches.

Support Services: Provision of support services during standard UK working hours by telephone (or answer phone for out-of-hours calls), e-mail, fax or on-line via the Support site.

Issue Manager: Datum International’s issue logging and tracking system, available to customers even put of working hours, to record and obtain updated information on the progress of issue resolutions. Access to Issue Manager requires an account to be created first.

For more details of the facilities provided by the Support team, please contact them by one of the following methods:

  Tel: +44 (0)1438 347110

  Fax: +44 (0)1438 727299

  Email: support@datumplc.com

Alternatively, if you have a support issue you wish to raise, then please log it in the Issue Manager system. If you do not have a logon account for Issue Manager yet, then contact the support team by one of the other methods listed above.