COURSE DETAILS

Title

First line Support Training

Duration (days)

1

Cost (£ per person per day)

300

Who would benefit from the course

First line Support Training

Course objectives

Enable a client team to:

support their own staff for fault calls

set up and configuring the KnowledgeWorker system

provide new Categories and Workflows

filter out and escalate faults with the system to Datum.

Course Agenda

Support            

                          System Overview

                          Technical Overview including prerequisites

                          Databases

                          Indexing

                          Error messages

                          System expansion & server migration

                          Backing up & Recovery

                          External connections (e.g. scanners, Sage, web portals, outlook, SharePoint, etc)

                          Security and accessibility

                          Workflows

Client specific customisations