SUMMARY OF COURSES

Course

User Training

Advanced User Training

Workflow Training

Technical Training

Admin Training

Refresher Training

CRM Training

Projects / Stage Gating

Support (first line)

Subjects

KW FOUNDATION MODULES:
   Document Management
   Search inc:
      Boolean, Item Search Filter,
      Category Search
   Project Collaboration
   MS Office Integration

Basic

Adv

Basic

Adv

Adv

Basic

Basic

Basic

Includes:
• System Overview
• Technical Overview
• Databases
• Indexing
• Error messages
• System expansion & server migration
• Backing up & Recovery
• External connectivity
• Security & accessibility
• Workflow

WORKFLOW

Basic

Adv

Adv

Adv

Basic

KW TOOLS:
   Install Shield
   Vault Manager
   Notify-Alerts
   Workflow Trigger
   Import Vaults
   XML Uploader
   Automated Loading Package (ALP)

Basic

Adv

Adv

KW CONTACT MANAGEMENT
(includes MS Outlook integration)

Basic

Adv

Adv

Adv

Basic

Adv

KW PROJECT STAGE GATING

Basic

Adv

Basic

Basic

Adv

MS OUTLOOK INTEGRATION

Basic

Adv

Adv

Adv

Basic

KW ADVANCED SEARCH ENGINE

Adv

Adv

Adv

Basic

Basic

KW E-COPY CONNECTOR

Adv

Adv

KW SCANNING (Scan to TIFF)

Basic

Adv

Adv

Adv

Basic

KW INTELLIGENT CAPTURE ENGINE (ICE)

TBA

TBA

TBA

MS SHAREPOINT INTEGRATION

Basic

Adv

Adv

Adv

Basic

LDAP (Synchronises with MS Active Directory)

Adv