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COURSE DETAILS |
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Title |
Technical Training |
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Duration (days) |
1 |
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Cost (£ per person per day) |
300 |
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Who would benefit from the course |
Technical Users, IT/system Administrators |
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Course objectives |
Enable a team of technical users to know hoe to install, setup, configure and basic debug the KnowledgeWorker environment and system. |
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Course Agenda |
Installation Introduction Hardware and Software Requirements Installing the software Register the OCX file. Install the COM components Licencing and configuring KnowledgeWorker® for use Installing Vault Manager Install the Subscription Manager Pre-requisites for FlowDesigner Install the index server filter Multiple Server Configuration KW client installation Introduction Pre-Requisites Install, setup and configure Office Integration Install, setup and configure Outlook Integration System Administration Introduction The System Admin Page Managing Users and Groups Categories and Attributes Managing Objects and Permissions Workflow Management System Maintenance Managing Vaults Manual Vault Management Backup and Restoration Licence Management Managing Active sessions Automated Loading Package Installation, configuration and setting up ALP Setting Up ALP Category Records Running the ALP Execution Program Notifications Error Logs ALP Execution Methodology and important Considerations CRM Introduction What is CRM? The CRM screens and different types of contacts Entering contacts Searching contacts Outlook Integration Overview The Outlook Integration Interface Features How to – Login / Connect How to – Access and use features from within Outlook How to – Store an email in the repository How to – View items in the repository Attaching emails to a workflow Viewing and performing workflow tasks Advanced search and install Overview of ASE Components and Configurations Differences between KW search and ASE Installation and configuration of the ASE related components including the database, queries, collector and ConceptIndexer Monitoring Concept Index Configuring ASE for multiple repositories Addins Troubleshooting ASE E-copy Introduction Installing E-copy connector Using E-copy connector Scanning Introduction Installing the scanning module Scanning interface Advanced scanning options Sharepoint integration Introduction Installation Using the module Client specific customisations
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